Annual mobile money transactions hit $1 trillion


    Mobile money platforms processed more than $1 trillion in transactions during 2021, with the number of registered accounts increasing 18 per cent year-on-year, the GSMA has revealed in a report.

    The industry organisation noted the $1 trillion figure was a record and was a 31 per cent year-on-year rise. By the end of 2021 the number of registered accounts reached 1.4 billion globally, with the average number of transactions per hour surpassing 1.5 million.

    Its latest annual state of the industry report on mobile money highlighted services were active in 98 markets globally, with a total of 5.6 million agents.

    The GSMA noted one of the key industry drivers for the increase in transactions was the merchant payments segment.

    In a statement, GSMA head of mobile for development Max Cuvellier noted “2021 was the year mobile money started to really diversify to B2B services”.

    “Beyond traditional person-to-person transactions, such as transferring money to family or friends, the industry is now central in helping small businesses operate more efficiently and serve their customers better”.

    Although praising the progress of the sector and impact on financial inclusion in low- and middle-income countries, the GSMA report highlighted work still to do, with some countries having a significant gender gap in use of mobile financial services.

    Barriers to further adoption include lack of access to a mobile handset, “a lack of awareness of mobile money and a deficit in perceived relevance, knowledge and skills,” the GSMA noted in a statement.

    “Concerted action is required from policymakers, the private sector, donors and other stakeholders to learn from success stories, address the issue and ensure that existing gender inequalities are not further entrenched, especially in light of the Covid-19 (coronavirus) pandemic.”


    In Ghana, mobile money transactions have been growing in leaps and bounds over the years, but that growth is currently under threat of being derailed with the introduction of a 1.5% electronic transfer levy (e-levy), which the government is bent on introducing between now and May.

    The controversial levy was met with fierce public criticism with many threatening to cut down on mobile money transfers if it is introduced. And that is not far fetched because per the GSMA’s own previous reports, the introduction of money transfer taxes in other African countries resulted in drastic negative effect on mobile money.

    In spite of all that information available to the Ghana government, they are bent on going ahead with the levy on all mobile money wallets in the country, claiming that Covid-19 has dealt a blow to the economy and the country need the expected US$1 billion from e-levy to get back on track.


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