MTN MoMo customers to present ID Cards for all Cash-out transactions

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    General Manager of MTN Mobile Money, Eli Hini

    MTN MoMo has announced that effective 2nd April 2021, all MoMo customers will be required to present valid ID cards before any MoMo cash-out (withdrawal) can be processed for them. 

    A statement from MTN said per the directive, customers are expected to present any of the following ID cards – Ghana Card, Driving License, Passport, Voter’s ID, and NHIS.

    “All MoMo agents will be required to select the ID type and enter the ID card number presented by the customer before the transaction can be completed – without a valid ID card, MoMo cash-out transactions cannot be processed,” the statement said.

    The General Manager of MobileMoney Limited, Eli Hini commenting on the directive said, “The enforcement of this directive apart from being a regulatory requirement will also complement efforts being taken by MTN MoMo to curb MoMo fraud in the country.”

    He said MobileMoney Limited remains committed in the fight against MoMo fraud and will continue to implement measures that will make the service safer.

    According to him, the request for ID card for MoMo transactions is not a new requirement, adding that it has been part of the service offering from start and is strictly enforced at MTN branch Offices or Service Centers nationwide, but it is now being extended to the merchants.

    To make MoMo usage safer, MTN customers are encouraged to continue to observe the three Golden Rules for mobile money usage.

    1. Customers should at no point disclose their MoMo PIN codes to anyone,
    2. They should never allow other people to perform transactions on their behalf,
    3. They must not entertain any calls that seek to discuss their wallets or get them to respond to promotions they have not participated in.

    “In addition, customers who make deposits on their wallets must always check to ensure the funds have been received before they leave the vendors shop,” the statement said.

    MTN Mobile Money wishes to assure customers of the commitment in providing a safe, secured and convenient Mobile Money experience.

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