In a blog, WhatsApp said it was now outlining how it will ask users to review terms of service and privacy after previously encountering “a great deal of misinformation about this update”, adding it was working hard to clear up any confusion.
“In the coming weeks, we’ll display a banner in WhatsApp providing more information that people can read at their own pace. We’ve also included more information to try and address concerns we’re hearing.”
The company added it would eventually start reminding people to review and accept the updates to keep using WhatsApp.
WhatsApp postponed the updated policy until May after a backlash from opponents concerned the plan was a bid to increase the data shared with parent Facebook.
The messaging service emphasised conversations will remain secure following the update, which it said was designed to aid interactions with businesses using the platform.
Analytics company Sensor Tower noted a surge in downloads of rival apps Signal and Telegram in the wake of WhatsApp’s original announcement.
Addressing this, WhatsApp said it had seen competitors claim they can’t see other people’s messages, but pointed out if an app doesn’t offer end-to-end encryption “by default that means they can read your messages”.
“Other apps say they’re better because they know even less information than WhatsApp. We believe people are looking for apps to be both reliable and safe, even if that requires WhatsApp having some limited data.”